Cancellation and Refund Policy
Effective date: 17 October 2026
This policy explains how to cancel a TidyMonitor subscription and how refunds work. Read it together with our Terms and Conditions.
1. Free plan
The Free plan has no time limit and is never charged. You pay only when you choose a paid plan.
2. Cancelling
- You can cancel at any time from your account, or by emailing [email protected] from your account email.
- Your plan stops renewing at the end of the period you have paid for. You keep it until then and are not charged again. After that your account moves to the Free plan.
3. Refunds
Because you keep your plan until the end of the paid period, we do not give pro-rated refunds for unused time. Yearly plans (the price of 10 months) are not refunded for the months left after you cancel.
If you were charged by mistake, for example twice for the same period or after you had cancelled, write to us with your account email and the payment reference. We look at each case by hand. If we agree, the refund is sent to the original payment method, and the time it takes to reach you depends on your bank or payment provider.
Apart from a charge made by mistake (above), payments are not refunded, including the first one: the Free plan lets you try TidyMonitor before you pay (as the policy on this site has said since June 2026).
4. Contact
Questions about cancellation, billing or refunds: [email protected].