Cancellation and Refund Policy

This policy explains how you can cancel your TidyMonitor subscription and how refunds work. TidyMonitor is a subscription-based website and API monitoring service. This policy should be read together with our Terms and Conditions.

1. Free Trial

New users get a free trial before any charge. You are not billed until the trial ends, so you can evaluate the service first. If you cancel during the trial, you are never charged.

2. Cancellation

• You can cancel your subscription at any time from your account dashboard, or by emailing [email protected].
• Your plan stops renewing at the end of your current billing period. You keep full access until then, and you are not charged again.

3. Refunds

When you cancel, your subscription stays active until the end of the period you have already paid for — so you keep the full value of what you paid, and there is nothing to refund. We do not provide pro-rated refunds for the unused part of a billing period.

• Free trials are never charged — if you cancel during the trial, you pay nothing.
• If you were charged in error (for example, a duplicate or accidental charge), contact us and we will make it right.

4. Billing Problems

Cancel from your account dashboard, or email [email protected] from your account email address. If you were charged in error, approved corrections are processed to your original payment method within 5–7 business days.

5. Contact

Questions about cancellations or refunds? Email us at [email protected].